How to Open a Support Ticket

A ticket is the main channel for contacting Navju Cloud support. All requests are tracked, our specialists respond, history is preserved.

Steps:

1. Open the new ticket page.
2. Pick the department:
   • Support — technical questions about hosting, DNS, SSL.
   • Billing — invoices, payment, renewal.
   • Sales — service selection, corporate requests.
3. Subject — brief and to the point (“Mail not working on example.tj”).
4. Related service — pick the domain or hosting the issue refers to.
5. Description — detailed: what you did, what the error was, screenshots via Attachments.
6. Submit.

What speeds up a reply:

• Concrete data: domain, time, exact error text.
• Screenshots of errors.
• What you already tried — we will not repeat those steps.

When to expect reply:

• Business hours (9:00–18:00 Dushanbe time): usually 1–3 hours.
• Outside business hours: by the start of next business day.
• Critical incidents (site down) — priority.

Reply notification arrives by email and via @navjucloudtj_bot.